Terms of Service

WCAP Detailing Inc. ("WCAP Detailing", "we", "us") provides mobile vehicle detailing services in Halifax Regional Municipality, Nova Scotia. By booking through wcapdetailing.com, by phone, text, email, or other direct contact, you agree to these Terms and our Privacy Policy.

1. Services and Booking

1.1 Mobile service area

We travel to homes, workplaces, and approved parking areas across Halifax, Dartmouth, Bedford, Lower Sackville, and nearby HRM communities. Appointments outside our normal service area may require approval or a travel fee.

1.2 Service scope

Published packages describe the normal detailing scope. Appointment time, price, and results can vary with vehicle size, condition, contamination, access, weather, and selected add-ons. We do not perform mechanical repairs, bodywork, repainting, dent repair, upholstery repair, pest treatment, or biohazard remediation.

1.3 Booking communications

We may contact you about scheduling, location, access, payment, service questions, weather, follow-up, or other appointment-related matters. These service messages are separate from marketing emails. Optional marketing emails are sent only if you expressly opt in.

If you separately check the optional booking-recovery box, we may temporarily save your selections and send no more than two secure links for that draft. You may withdraw that recovery consent without affecting a booking or other email preferences.

2. Customer Responsibilities

WCAP Detailing brings its own water, electric power, equipment and products. You provide a safe, permitted work area with enough room around the vehicle and remain available to reposition the vehicle if needed.

You are responsible for providing accurate booking information and a safe, legal, practical work location. This includes:

• Legal parking with enough space around the vehicle and no blocked traffic, fire lanes, building entrances, sidewalks, or neighbouring vehicles.
• Permission from the property owner, condo board, building manager, workplace, landlord, or other authority where required.
• Safe access to the vehicle, keys, alarm instructions, gate codes, parking directions, and any building rules that affect the appointment.
• WCAP Detailing does not drive, move, pick up, drop off, road test, or transport customer vehicles. If the vehicle needs repositioning, the customer must move it.
• Please remove valuables and personal items from the areas being serviced before the appointment. Please remove child seats before the appointment. WCAP Detailing does not uninstall or reinstall child seats.
• Disclosure of fragile, aftermarket, damaged, repainted, wrapped, leaking, modified, electronic, loose, cracked, burned, stained, mouldy, infested, or otherwise sensitive areas before work begins.

3. Cancellation, Rescheduling, and Weather

Cancellations with less than 24 hours' notice, no-shows, inaccessible vehicles, unsafe locations, missing permission, or circumstances that prevent us from starting may be charged up to 100% of the scheduled service price. Weather-related postponements are rescheduled at no cost when conditions make service unsafe or impractical.

We may refuse, pause, or reschedule service if the vehicle, location, weather, building rules, ventilation, lighting, access, or surrounding area creates a safety, legal, or quality concern.

4. Payment and Pricing

Payment is due after service. We accept card, e-transfer, or cash.

Your estimate is based on the selected service and vehicle size. If vehicle condition, access or requested work changes the scope, we will explain any price adjustment and receive your approval before beginning the additional work. HST is added at checkout or invoicing.

4.1 WCAP Detailing Upkeep Plan — Members Only

The Upkeep Plan is a manually accepted maintenance arrangement, not a prepaid subscription. Initial eligibility generally requires a Classic or Signature Detail completed by WCAP Detailing within the previous three months, with the vehicle still in maintainable condition. Submitting an Upkeep request does not confirm eligibility, availability, or an appointment.

If accepted, membership remains active while you follow the confirmed Monthly or Quarterly cadence and the vehicle remains suitable for maintenance detailing. A lapse in cadence or a material change in vehicle condition may require manual review or another qualifying reset detail before Upkeep service resumes.

Upkeep prices are per visit, before HST, and the price confirmed for each appointment applies. Membership does not lock future pricing and does not require annual prepayment, automatic billing, or a fixed 12-month commitment. There is no separate membership cancellation fee. Confirmed Upkeep appointments remain subject to the normal cancellation, rescheduling, access, condition, weather, and payment terms in these Terms.

5. Vehicle Condition and Results

Detailing improves cleanliness and appearance but does not guarantee restoration to new condition. Permanent stains, odours, burns, dye transfer, embedded pet hair, salt damage, etched glass, clear-coat failure, oxidation, rust, leaks, cracked plastics, worn leather, weak adhesive, old paint protection film, loose trim, failing tint, and prior repairs may remain or become more visible after cleaning.

Paint correction and polishing improve gloss and reduce eligible defects, but deep scratches, thin clear coat, repainted panels, failing clear coat, stone chips, and defects that cannot be safely corrected may remain. Ceramic coating durability depends on surface condition, use, storage, washing, weather, road salt, chemicals, and maintenance.

6. Photos, Videos, and Documentation

We may take private service photos or videos to document vehicle condition, communicate with you, confirm before/after results, support quality control, respond to disputes, assist with insurance, or keep appointment records. Public marketing use is addressed in our Privacy Policy and requires anonymization unless you give written permission for identifiable use.

7. Service Concerns

Please inspect the vehicle as soon as reasonably possible after service. Concerns about missed areas or visible service issues should be reported within 24 to 48 hours with photos where practical. At our discretion, we may offer a touch-up or other reasonable remedy. We do not provide refunds or financial compensation for completed services except where required by law.

Late-reported issues, hidden or pre-existing defects, delayed environmental damage, new contamination, weather exposure, road use, normal wear, and issues caused by customer instructions or site conditions are excluded unless the law requires otherwise.

8. Limitation of Liability

To the fullest extent permitted by law, WCAP Detailing Inc., its owners, employees, contractors, and service providers are not liable for indirect, incidental, special, punitive, exemplary, or consequential damages, including loss of use, loss of value, lost profits, inconvenience, missed appointments, or third-party charges.

To the fullest extent permitted by law, our total liability for any claim relating to a specific service is limited to the amount you paid WCAP Detailing for that specific service. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

We are not responsible for personal items left in the vehicle, pre-existing conditions, undisclosed defects, fragile or aftermarket parts, mechanical or electrical failures not caused by our negligent act, property rules or penalties caused by lack of permission, or customer-provided instructions that create risk.

9. Marketing Communications

Optional promotional emails, such as maintenance reminders or offers, are sent only if you opt in. Marketing consent is voluntary and does not affect your booking. You may unsubscribe using the email unsubscribe link or by contacting info@wcapdetailing.com. We do not sell your contact information for third-party marketing.

10. Governing Law

These Terms are governed by the laws of Nova Scotia and applicable federal laws of Canada. Disputes will be handled in the provincial or federal courts with jurisdiction in Nova Scotia unless applicable law requires another forum.